ebaji Frequently Asked Questions

Creating an ebaji account takes under three minutes. Visit the ebaji website, click the registration link, and fill in your full name, date of birth, Bangladesh mobile number, and email address. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is created and you can proceed to complete KYC identity verification before making your first deposit.

The minimum age to register and play on ebaji is 21 years. ebaji strictly enforces this policy across all account types — no exceptions are made. During the KYC verification process, you will be required to provide a government-issued identity document confirming your date of birth. Any account found to belong to someone under 21 will be immediately closed and all deposited funds returned.

ebaji accepts Bangladesh National ID Card (NID), a valid passport, or a Bangladesh driving licence for KYC identity verification. You will need to upload a clear, legible photo of your chosen document. In some cases, ebaji may also request a recent utility bill or bank statement as proof of address. The KYC review is typically completed within 24 hours of document submission.

To reset your ebaji password, go to the login page and click "Forgot Password". Enter the mobile number or email address associated with your account. ebaji will send a password reset link or one-time code to your registered contact. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact ebaji support at [email protected].

No. ebaji permits only one account per person. Creating multiple accounts — whether using different mobile numbers, email addresses, or household members' details — is a violation of ebaji's Terms and Conditions. If duplicate accounts are detected, all accounts linked to the same individual will be suspended, pending balances may be frozen, and bonuses will be voided. If you have accidentally created a second account, contact support immediately to resolve it.

To deposit via bKash on ebaji, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown an ebaji bKash merchant number and a reference code. Open your bKash app, choose Send Money or Payment, enter the merchant number and the exact amount, and use the reference code in the message field. Your ebaji balance is credited within seconds of a successful bKash transaction.

Nagad deposits on ebaji are processed instantly in almost all cases. Once you complete the payment through the Nagad app using the merchant number and reference code displayed in your ebaji deposit screen, the funds appear in your ebaji wallet within seconds. If your deposit has not reflected after five minutes, take a screenshot of your Nagad payment confirmation and contact ebaji support with your transaction reference.

The minimum deposit on ebaji is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits may carry a higher minimum due to processing requirements — check the deposit page for the current minimum by payment method. There is no maximum deposit limit imposed by ebaji, though individual bKash, Nagad, and Rocket accounts have their own daily transaction limits set by the MFS provider.

The minimum withdrawal on ebaji is ৳500 BDT. To initiate a withdrawal, go to the Cashier section, select Withdraw, choose your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer), enter the amount, and confirm. Your withdrawal is processed to the same account or mobile number you used for your deposit. Always ensure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Mobile financial service withdrawals — bKash, Nagad, Rocket, and Upay — are typically processed by ebaji within 30 minutes to 3 hours during business hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank may take 1–3 business days depending on the bank's processing schedule. If your withdrawal has not arrived within the expected window, contact ebaji support with your withdrawal reference number for a status update.

ebaji does not charge internal platform fees on standard deposits or withdrawals. However, your bKash, Nagad, or Rocket account may apply its own transaction charges depending on your MFS account type and transaction category. Bank transfers may also carry processing fees levied by your bank. Always check your MFS app or bank's fee schedule before initiating a transaction. ebaji displays the net amount you will receive on the withdrawal confirmation screen.

Yes. ebaji offers a comprehensive cricket betting market covering Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Test matches, ODIs, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under, live in-play betting, and more. BPL and IPL seasons are among the busiest betting periods on the ebaji platform, with enhanced odds and special promotions running throughout each tournament.

ebaji's live casino section features real-time games streamed by certified providers including Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Dragon Tiger, Speed Baccarat, and dedicated game-show style tables such as Crazy Time and Monopoly Live. All live dealer tables are available around the clock, with multiple table variants and stake levels to suit casual players and high-rollers from Bangladesh alike.

ebaji's games are not rigged. All slot and casino games available on the ebaji platform are powered by certified providers whose Random Number Generators (RNGs) are independently audited by third-party testing laboratories. Game outcomes are statistically random on every spin or hand. Live dealer games use physical cards and wheels streamed in real time from certified studios, eliminating any possibility of digital manipulation. ebaji is committed to transparent, fair-play gaming for all Bangladesh players.

Yes. The entire ebaji platform is fully optimised for mobile play. The website is responsive and works smoothly on Android and iOS smartphones and tablets through any modern mobile browser — no app download is required. All games, including live casino tables, cricket betting markets, and slots, are accessible from mobile. ebaji's mobile interface is designed specifically for players in Bangladesh who primarily browse and play on smartphones.

Return to Player (RTP) percentages on ebaji slot games vary by title and provider but typically range from 94% to 97% for most popular slots from Pragmatic Play, NetEnt, and Microgaming. High-volatility slots may have a slightly lower published RTP but offer larger potential wins per session. The RTP for each individual game is published in the game's information panel — tap the "i" or "Info" icon from within any slot game to view its certified RTP figure.

ebaji offers a welcome bonus to newly registered players who complete KYC verification and make their first qualifying deposit. The specific bonus amount, match percentage, and minimum deposit threshold are displayed on the current promotions page inside your ebaji account. Welcome bonus funds are subject to wagering requirements — you must wager the bonus amount a defined number of times before winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using bonus funds before withdrawal is permitted. On ebaji, wagering progress is tracked in real time in the Bonuses section of your account. Different games may contribute different percentages toward completing a wagering requirement — check each promotion's terms for full details.

Yes. ebaji operates a tiered loyalty programme that rewards consistent players with escalating benefits. As you accumulate play activity, you progress through loyalty tiers — each level unlocking improved deposit bonuses, faster withdrawal processing, dedicated account management, higher betting limits, and exclusive promotions tied to major events like BPL, IPL, and Eid. Players in higher tiers may also receive personalised reload offers and cashback on net losses. Full programme details are available in the Promotions section after login.

Reload bonuses on ebaji are made available to existing players on selected deposit occasions — such as weekly reload offers, seasonal promotions during Eid or Pohela Boishakh, or BPL and IPL special events. To claim a reload bonus, log in to your ebaji account, navigate to the Promotions section, select the active reload offer, and click Claim before making your qualifying deposit. Reload bonuses not claimed prior to deposit are not applied retroactively, so always opt in first.

Yes. All bonuses on ebaji carry an expiry date by which wagering requirements must be completed. If the wagering requirement is not met within the specified timeframe — typically 7 to 30 days depending on the promotion — the bonus funds and any associated winnings are forfeited automatically. The expiry clock and remaining wagering requirement for each active bonus are always visible in the Bonuses section of your ebaji account, so you can track your progress in real time.

Yes. ebaji operates with industry-standard 256-bit SSL encryption across the entire platform, protecting all data transmitted between your device and ebaji's servers. Player account data, payment information, and personal details are stored securely and are never sold to third parties. Financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through encrypted channels. ebaji's security infrastructure is regularly reviewed and updated to protect against emerging threats.

ebaji operates as an online entertainment platform and serves the Bangladesh market. We do not make specific claims about licensing jurisdiction, and we encourage all players to be aware of the laws applicable in their own location before registering. ebaji does not facilitate play from jurisdictions where online gambling is explicitly prohibited by local law. Players are responsible for ensuring that their use of the ebaji platform is compliant with regulations in their own area.

To self-exclude from ebaji, contact the support team at [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period — 6 months, 1 year, 3 years, or permanent. Self-exclusion is processed within 24 hours, after which your account is closed, all marketing communications are suppressed, and any remaining balance is returned to your registered payment method. Self-exclusion cannot be reversed during the chosen period. ebaji treats all self-exclusion requests with full confidentiality.

ebaji customer support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. You can reach the team via live chat directly on the ebaji website (fastest response, typically under two minutes) or by email at [email protected] for non-urgent enquiries. All support is conducted in English. For responsible gaming requests such as deposit limit changes, time-outs, or self-exclusion, the support team is trained to handle these with full confidentiality and without delay.