Responsible Gaming at ebaji — Play Within Your Limits
ebaji is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming programme gives you full control over your play — including deposit limits, time-out periods, and self-exclusion tools — so that gaming remains a positive experience, never a harmful one.
Why Responsible Gaming Matters to ebaji
At ebaji, we believe that online gaming should be entertaining, controlled, and entirely voluntary. Responsible gaming is not an afterthought — it is a core principle embedded into every layer of the ebaji platform. From the moment you register your account to every session you play, our tools and policies are designed to keep you in the driver's seat.
Every ebaji account comes with a built-in suite of responsible gaming tools accessible directly from your account settings. These tools are free to use, take effect immediately, and require no justification — your wellbeing is always the priority. Players across Dhaka, Chittagong, Sylhet, and all of Bangladesh can access these protections at any time.
Set daily, weekly, or monthly deposit caps on your ebaji account in Bangladeshi Taka (BDT). Once a limit is set, it cannot be increased without a mandatory cooling-off period of at least 24 hours. Limits can be reduced immediately at any time without restriction, giving you precise financial control over your gaming budget.
Activate session time reminders from your account settings to receive alerts after a defined period of continuous play. These notifications are designed to encourage regular breaks and help you stay aware of how long you have been playing. Keeping track of time is one of the simplest and most effective responsible gaming habits.
If you need a short break from gaming, ebaji's time-out feature allows you to suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or deposit funds. The time-out takes effect immediately upon request and cannot be reversed until the selected period has fully elapsed.
For players who feel they need a longer or permanent break, ebaji offers a formal self-exclusion programme. You can request self-exclusion for periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion is irreversible for the chosen period. ebaji will also suppress all marketing communications for the duration of your exclusion.
Reality check alerts display a summary of your current session — including time played, net win or loss for the session, and your current balance — at regular intervals that you define. These on-screen prompts encourage informed decision-making and help prevent the kind of prolonged uninterrupted play that can lead to problem gambling behaviours.
Your Responsible Gaming Toolkit
Every tool in the ebaji responsible gaming programme is designed to be straightforward to activate, immediate in effect, and genuinely useful. Here is a closer look at how each tool works and when to use it.
Deposit limits allow you to set the maximum amount in BDT that you can deposit into your ebaji account over a chosen time frame. Available options are daily (24-hour rolling), weekly (7-day rolling), and monthly (calendar month) limits.
To set a deposit limit: log in to your ebaji account, navigate to Account Settings, select Responsible Gaming, choose Deposit Limits, enter your preferred amount in BDT, and confirm. The limit applies immediately.
Reducing your limit takes effect immediately. Increasing your limit requires a 24-hour review period before it comes into force, giving you time to reconsider.
Available to all registered playersA time-out is a short-term account suspension that gives you a planned break from gaming. Choose from pre-set durations of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a time-out, your account is fully suspended — no login, no deposits, no play.
A time-out is ideal when you feel you need a brief pause but do not want a long-term exclusion. It can be requested at any time through the Responsible Gaming section of your account settings.
Time-outs cannot be reversed or shortened once activated. If you need a longer break, consider the self-exclusion option instead.
Immediate effect — cannot be reversed earlySelf-exclusion is ebaji's most comprehensive responsible gaming tool for players who are concerned that their gambling has become, or is at risk of becoming, a problem. Self-exclusion closes your account for a defined long-term period or permanently.
Available periods: 6 months, 1 year, 3 years, or permanent. During self-exclusion, your account is closed, all pending withdrawals are processed to your registered payment method, your balance is returned, and you are removed from all promotional communications including BPL and IPL betting offers.
To request self-exclusion, contact ebaji support at [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period. Our team will process your request within 24 hours.
Cannot be reversed during exclusion periodLoss limits allow you to cap the maximum net loss you can sustain over a defined period — daily, weekly, or monthly. Once your net loss reaches the limit you have set, your account is automatically suspended for the remainder of that period. You cannot bypass or override an active loss limit until the period resets.
Loss limits are particularly effective for players who find it difficult to stop after a losing streak. Setting a loss limit in advance, when you are in a calm and rational state of mind, protects you from making impulsive decisions in the heat of the moment.
Like deposit limits, reductions take effect immediately, while increases require the 24-hour cooling-off period before coming into force.
Automatic suspension when limit is reachedRecognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your relationship with gambling is becoming harmful. If several of these apply to you, we strongly encourage you to use ebaji's responsible gaming tools or reach out to our support team.
- Spending more money on gambling than you can comfortably afford to lose
- Borrowing money or selling possessions to fund gambling sessions
- Feeling anxious, irritable, or restless when you are not gambling
- Chasing losses — continuing to play in an attempt to win back money you have lost
- Lying to family members or friends about how much you gamble or how much you have lost
- Gambling to escape problems, stress, depression, or feelings of loneliness
- Finding it very difficult to stop playing even when you have decided to do so
- Neglecting work, family, social activities, or personal responsibilities because of gambling
- Feeling guilty or ashamed about your gambling habits
- Spending increasing amounts of time thinking about gambling, planning your next session, or reliving past wins
- Using gambling as your primary method of recreation or relaxation
- Having tried unsuccessfully to cut back or stop gambling on your own
Strictly 21+ — No Exceptions
ebaji operates a strict minimum age policy of 21 years for all registered players. This is not a guideline — it is an absolute requirement. No individual under the age of 21 may register an account, access the gaming platform, place bets, or make deposits or withdrawals.
All new ebaji accounts are subject to mandatory Know Your Customer (KYC) age verification. You will be required to provide a valid government-issued identity document — such as a Bangladesh National ID Card (NID), passport, or driving licence — confirming your date of birth. Your account will remain in a restricted state until age verification is successfully completed.
Any account found to belong to an individual under the age of 21 will be immediately closed, all winnings will be voided, and any deposited funds will be returned to the original payment method (bKash, Nagad, Rocket, or Upay account) after deduction of any bonuses utilised.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed the ebaji platform, please contact our support team immediately at [email protected]. We recommend using parental control software on all shared devices to prevent underage access to online gaming platforms.
Provide your real name, date of birth, Bangladesh mobile number, and email address during sign-up.
Upload a clear photo of your NID, passport, or driving licence to complete KYC age verification.
The ebaji KYC team reviews your documents, typically within 24 hours. You will receive a confirmation notification.
Once age verification is confirmed, your account is fully unlocked for deposits, games, and withdrawals.
Access to ebaji is restricted to individuals who are aged 21 years or older, are physically located in a jurisdiction where online gaming is not prohibited, and have successfully completed the ebaji KYC age verification process.
Gambling is not suitable for everyone. It carries financial risk and should never be treated as a way to earn income, resolve financial difficulties, or escape emotional stress. Please play responsibly and within your personal financial means.
How to Contact ebaji for Responsible Gaming Support
If you feel that gambling is becoming a problem — whether for yourself or someone you know — please do not wait to seek help. The ebaji responsible gaming team is available around the clock to listen, to provide guidance, and to activate the appropriate tools on your account without delay.
Send your responsible gaming request or concern to our dedicated support address. Use plain text — no clickable link is provided in line with ebaji's privacy and anti-phishing policy.
Email address: [email protected]
Recommended subject lines: "Responsible Gaming Request", "Self-Exclusion Request", "Deposit Limit Request", or "Problem Gambling Concern".
Response time: acknowledgement within 5 Bangladesh business hours; full response within 24 hours.
ebaji's live chat support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day, Independence Day, and Pohela Boishakh.
Live chat agents are trained to handle responsible gaming conversations with sensitivity and full confidentiality. You may request any responsible gaming tool — including immediate self-exclusion — through live chat, and it will be actioned without delay.
All live chat conversations are conducted in English.
Many responsible gaming tools can be activated directly from your ebaji account settings without needing to contact the support team. Log in to your account and navigate to the Responsible Gaming section to access deposit limits, loss limits, session reminders, reality checks, and time-out features.
For self-exclusion or for any situation where you feel you need to speak with a person, please use the email or live chat channels above. Self-exclusion requests processed by the support team take effect within 24 hours of submission.
Explore ebaji Responsibly
Now that you know about our safe play commitment and the tools available to you, feel free to explore ebaji's full range of games and betting markets — always within your personal limits.